Bpo Team Lead

Role: Team Leader (Domestic Process)

Details:

Experience: Min. 1 year experience as Team lead on papers (Any Customer service process)

Salary: Upto 4.2 LPA (depends on Last drawn)

Shift: Day Shifts

Working Days: 6 days a week, 1 rotational week off

Location: Sector 32, Gurugram

Roles and Responsibilities

• Manage and lead a team of customer service executives in a domestic voice process.
• Monitor team performance and ensure achievement of targets and quality standards.
• Handle customer escalations and provide guidance to team members.
• Conduct team briefings, performance reviews, and coaching sessions.
• Ensure process adherence and customer service excellence.

Job Requirements

• Min 1 year of on paper BPO TL experience, including team-handling experience.
• Experience in a domestic voice/customer service process preferred.
• Good communication, leadership, and problem-solving skills.
• Ability to manage targets and team performance.

Note: We are only looking for immediate joiners.

If interested, please share cv to [email removed] with subject line "TL/Voice"