Bpo Team Lead

HIRING - TEAM LEADER | DOMESTIC INBOUND VOICE PROCESS

Position: Team Leader Domestic Inbound Process

Location: Mehsana, Gujarat

Experience: 2 to 4 Years

Work Mode: Work From Office | 24x7 Rotational Shifts

Key Responsibilities:

- Lead & manage a team of Customer Service Executives

- Monitor team performance - Quality, AHT, CSAT, Productivity & SLA

- Handle customer escalations & ensure timely resolution

- Conduct team huddles, coaching & feedback sessions

- Track attendance, schedule adherence & punctuality

- Prepare daily/weekly performance reports (MIS)

- Coordinate with Quality, Training & Operations teams

Requirements:

- Graduate in any discipline

- 2-4 Years BPO / Contact Center Experience

- Prior Team Leader / Supervisor experience mandate

- Excellent Communication & People Management skills

- Good knowledge of MS Excel

- Must be comfortable with 24x7 Rotational Shifts

For Interview & More Details, Contact:

HR Neha - [phone removed]