Bpo Team Lead

We are seeking an experienced Team Leader to manage and motivate a team while ensuring the achievement of sales and revenue targets. The ideal candidate should possess strong leadership skills, effectively handle customer escalations, monitor team performance, and maintain high service quality standards.

Key Responsibilities:

• Manage, guide, and motivate the team to achieve sales and business targets.
• Monitor team performance and ensure consistent productivity.
• Handle customer escalations and resolve customer-related issues effectively.
• Monitor call quality and ensure adherence to company policies and service standards.
• Track sales performance, revenue generation, and individual team targets.
• Conduct regular team meetings, provide feedback, and support team members in improving performance.
• Identify performance gaps and implement appropriate action plans.
• Prepare and share regular reports on team performance, sales, and revenue.

Key Skills

• Team Management & Team Handling
• Sales Management
• Revenue Generation
• Performance Monitoring
• Customer Escalation Handling
• Good Communication & Leadership Skills
• Target-oriented approach

Who Can Apply: Candidates with 3-6 years of experience in team handling, sales, Telecalling, customer service, or business development roles.

Notice Period: 0 - 30 Days or Currently serving notice period.