BPO Supervisor
NTT DATA BUSINESS SOLUTIONS · Gurugram · onsite · Posted 51d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets, ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.
Responsibilities - Team Leadership Performance Management: Lead, manage, and develop a team of outbound sales agents
- Team Leadership Performance Management: Drive daily, weekly, and monthly sales targets and KPIs
- Team Leadership Performance Management: Conduct regular performance reviews and coaching sessions
- Team Leadership Performance Management: Motivate and engage team members to maximize productivity
- Coaching Development: Provide structured coaching through side-by-side and remote monitoring
- Coaching Development: Develop individual performance improvement plans
- Coaching Development: Enable skill development through feedback and training interventions
- Coaching Development: Drive quartile performance improvement across the team
- Sales Operational Execution: Manage daily KPI delivery and operational performance
- Sales Operational Execution: Ensure adherence to dialer usage, lead management, and sales processes
- Sales Operational Execution: Monitor interval-level productivity and adherence
- Sales Operational Execution: Support resolution of customer concerns to enhance experience
- Reporting Analytics: Track and report team performance metrics to internal and external stakeholders
- Reporting Analytics: Analyze trends and implement corrective actions
- Reporting Analytics: Forecast performance and manage sales delivery cadence
- Stakeholder Client Management: Act as a key point of contact for client communication
- Stakeholder Client Management: Build strong relationships and ensure alignment with expectations
- Stakeholder Client Management: Represent team performance in business reviews
- Process Continuous Improvement: Implement sales strategies and performance improvement initiatives
- Process Continuous Improvement: Participate in calibration sessions to ensure consistency
- Process Continuous Improvement: Drive adoption of best practices and new technologies
- Strong leadership and team management capability
- Deep understanding of sales KPIs and forecasting
- Excellent coaching and mentoring skills
- Strong communication and stakeholder management
- Analytical and data-driven decision-making ability
- 5+ years of sales experience
- 23 years in team leadership role
- Telecom/BPO experience preferred
Sourced from naukri
Skills
DialerAgileCadencesales targetsOutboundDentalteam managementleadershipAnalyticssales strategieslead managementTransportationStakeholder ManagementSalesbpoTelecomperformance managementForecastingOutbound Sales
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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