BPO - Quality Analyst (Tele Sales)
Next Learn Technologies · Bengaluru · onsite · Posted 19d ago
₹4.0L - ₹4.8L PA1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Upto 4.75 LPA with variable 15 % of annual CTC
9 hrs (including 1 hour break)
6 days working rotational shift & 1 rotational off
Excellent communication Skills – (ENGLISH AND HINDI: MANDATORY)
Quality Parameters, QC Tools, Understanding of DMAIC, CSAT & NPS Projects
Exp in auditing voice, email, and chat processes
Expertise in RCA, quality frameworks, and process improvement
9 hrs (including 1 hour break)
6 days working rotational shift & 1 rotational off
Excellent communication Skills – (ENGLISH AND HINDI: MANDATORY)
Required Candidate profile
GraduationQuality Parameters, QC Tools, Understanding of DMAIC, CSAT & NPS Projects
Exp in auditing voice, email, and chat processes
Expertise in RCA, quality frameworks, and process improvement
Sourced from naukri
Skills
Call AuditQC ToolsCSATCustomer RetentionQuality AnalysisInsurance SalesSales ProcessSolving QueriesDomestic BPOTATInside SalesQuality AssuranceQuality Controlbpovoice processKPIAhtKRAOutbound SalesTelesalesOutbound ProcessQuality AuditInsurance
About Next Learn Technologies
Next Learn Technologies
₹4L – ₹4.8L PA
This role
About
A housing finance company enabling affordable homeownership across India
Employee ratings
2 reviews
5.0/ 5
Culture
4.7
Career growth
4.7
Work-life
4.3
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