{"@context":"https://schema.org","@type":"JobPosting","title":"BPO Operations Manager(US Telecom Process) - Pune","description":"

Title : BPO Operations Manager (US Voice Telecom process)

Location: Hinjewadi -Pune

NOT HIRING NON BPO /BACKEND PROCESSES OR KPO CANDIDATES.

Roles and Responsibilities

Manage day-to-day operations of the US telecom voice process, ensuring seamless delivery of customer services.
Oversee call center operations, contact center operations, and customer support operations to meet SLA targets.
Develop and implement effective escalation management strategies to resolve complex issues promptly.
Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance overall operational efficiency.
Ensure compliance with regulatory requirements and maintain high levels of quality standards.
* Oversee US Telecom Voice BPO operations * 14+ years overall& 5+ years of relevant experience. * Graduation is must * Must have managed 100+ FTE * Salary upto 16 LPA

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