Bpo Executive

Role & responsibilities

• Manage the Front Office / Reception and ensure smooth customer check-in, bookings, and billing coordination.
• Achieve daily and monthly branch sales and revenue targets.
• Manage, supervise, and motivate branch employees to improve productivity and performance.
• Handle customer enquiries, feedback, complaints, and ensure a positive customer experience.
• Manage telecalling, lead follow-ups, appointment confirmations, and customer conversions.
• Drive repeat visits, packages, memberships, upselling, and customer retention.
• Monitor employee attendance, punctuality, grooming, shifts, discipline, and individual performance.
• Maintain daily sales, booking, attendance, billing, and branch performance reports.
• Ensure cleanliness, hygiene, SOP compliance, service quality, and coordinate branch requirements with Management/HR.