Bpo Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Maintain records of all interactions with customers using CRM software.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
• Stay updated on product knowledge and process guidelines to ensure compliance.

Desired Candidate Profile

• 0-2 years of experience in BPO industry or related field (BPO Customer Service/BPO Voice).
• Any graduation degree (B.A., B.Com., BBA., B.Tech., etc.).
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.