BPM Advisor

Job Description:

Role Synopsis:

The BPM Process Analyst will be responsible for end-to-end process mapping, documentation, and standardisation using the ARIS platform, supporting BPM and Process Mining initiatives across Customer and products / downstream domain.

The role acts as a critical bridge between business partners and the BPM Hub (COE), ensuring high-quality process design aligned to enterprise standards while enabling process transparency, optimisation, and governance.

Key Responsibilities:

• Working closely with Global Process Owners, lead end-to-end BPM/process mining engagements (scoping, discovery, modelling, insights, value realisation)
• Engage with GPOs to define priorities and scope, handle a portfolio of initiatives, and drive value realisation through actionable insights and improvement initiatives. Contribute to pipeline development and prioritisation of initiatives
• Oversee development of high-quality process models (L3–L5) aligned to enterprise standards
• Identify process inefficiencies and improvement opportunities through analysis and modelling
• Translate complex business requirements into structured models, use cases, and insights
• In support of GPOs, lead workshops and governance forums, driving alignment on process transformation initiatives
• Act as SME for ARIS and other process tools, ensuring modelling quality, governance, and standardisation
• Influence collaborators to adopt BPM guidelines and realise business value
• Support development and continuous evolution of BPM and process mining methodologies.
• Custodian of the C&P Enterprise Activity Model.
• Drive consistency in ways of working, governance, and protocols across the BPM Hub
• Collaborate across BPM, GPOs, Process Mining, Data, and Digital teams.
• Enable integration of process models with analytics, mining, and transformation initiatives.

Essential Education :

• Bachelor's degree or equivalent experience in Business, Commerce, Finance, Engineering, or related field.
• Certifications in BPM / Lean Six Sigma (preferred).

Core Skills

• Extensive experience in ARIS process modelling and BPM frameworks
• Strong knowledge of process mining concepts and tools
• Proven track record of delivering process improvement / transformation initiatives

Delivery & Leadership Capability

• Experience managing complex, multi-functional projects and collaborator landscapes
• Ability to translate business needs into process models, data-driven insights, and outcomes
• Experience working with Agile or rapid delivery methodologies

Functional Knowledge

• Good understanding of the C&P landscape is preferred which broadly includes:
• Mobility & Convenience
• Sales & Support
• Customer Service
• Retail Operations
• Product Supply / Logistics
• Asset Management & Maintenance

Soft Skills

• Superb communication and facilitation capability (workshops, senior forums)
• Team leadership skills
• Strong analytical thinking and structured problem-solving.
• Ability to lead demand, prioritise, and deliver under constraints.

Preferred Experience

• Experience with process mining tools (e.g., Celonis, Signavio)
• Experience in shared services environments
• Familiarity with ERP systems (e.g., SAP) .
• Ability to define and scale standard BPM methodologies and frameworks.