Boutique Manager

Brand: Ligne Roset

Role Overview

As the Boutique Manager, you will be responsible for the end-to-end operational management of the physical store ensuring smooth day-to-day functioning, adherence to brand SOPs, and a consistently high standard of customer experience. You will lead the boutique team in delivering operational excellence across inventory, reporting, compliance, and store presentation.

Role & Responsibilities

• Overseeing all store operations, ensuring adherence to defined KPIs for staff costs, discounts, and other Opex items.
• Ensuring an excellent customer experience at all points of engagement by maintaining defined service level standards.
• Managing recruitment, onboarding, and training of boutique personnel to ensure operational readiness.
• Providing timely and accurate reports to the corporate retail operations team as per defined cadence.
• Managing shift rosters, and ensuring all shift-related reports and documentation are completed accurately.
• Overseeing collection of payments across all modes (cash and digital), ensuring proper reconciliation, transfer, and reporting.
• Conducting periodical physical stock inventory, placing replenishment orders, and verifying deliveries for conformity.
• Executing stock and sample audits in the showroom as per the defined schedule.
• Ensuring 100% adherence to brand SOPs across all store processes.
• Maintaining Visual Merchandising standards, housekeeping, and hygiene at the boutique.
• Supporting execution of promotional activities from an operational standpoint (setup, compliance, coordination).

Candidate Qualifications & Skill Requirements

• Bachelor's degree from a reputed university.
• 57 years of experience in retail operations, preferably within the luxury or premium retail segment.
• Demonstrated experience managing store-level operations, inventory, compliance, and reporting.
• Strong people management skills with experience leading and training boutique/store teams.
• Excellent verbal and communication skills with multi-lingual expertise.