Bootcamp Format Head – Fitness Operations

Job Description

Bootcamp Format Head – Fitness Operations Location: Bengaluru (Work from Office)

CTC- 6,83,640/-

About the Role We are looking for a passionate and execution-focused

Bootcamp Format Head to own the fitness experience of our 6-week transformation program. This role is responsible for ensuring a consistent, high-quality workout experience across all centers while driving operational excellence, trainer performance, member satisfaction, and business growth. You will work closely with trainers, center managers, and cross-functional teams to ensure every client receives a seamless and impactful fitness journey.

Key Responsibilities 1. Workout Quality & Format Excellence

• Conduct regular live and recorded class audits to ensure workout quality and adherence to the Bootcamp format.
• Maintain consistency in coaching standards across all centers.
• Identify opportunities to improve class delivery, member engagement, and workout effectiveness.

2. Trainer & Center Performance

• Ensure trainer availability and smooth execution of all scheduled Bootcamp sessions.
• Monitor trainer performance and work with stakeholders to resolve operational challenges.
• Support centers in maintaining uninterrupted Bootcamp operations.

3. Client Experience & Quality Metrics

• Own the Bootcamp fitness experience across all centers.
• Monitor client feedback and maintain a

PR (Program Rating) score above 3.93 .

• Conduct detailed Root Cause Analysis (RCA) for any decline in ratings and implement corrective action plans.
• Resolve fitness-related client escalations within defined SLAs.

4. Attendance & Program Health

• Ensure all eligible centers remain live and visible on the app.
• Drive participant attendance with a target attendance rate of

60% or higher .

• Analyze attendance trends and work with center teams to improve participation.

5. Business Growth & Center Engagement

• Drive in-center promotions of the Bootcamp program.
• Collaborate with Center Managers and Trainers to increase referrals and program enrollments.
• Support initiatives that improve program visibility and client acquisition.

6. Training & Capability Building

• Conduct onboarding and product training for new Center Managers and Trainers.
• Ensure all stakeholders understand the Bootcamp format, member journey, and operational standards.
• Continuously coach teams on best practices to improve program delivery.

7. Performance Management

• Manage and track Fitness Lead/Center Manager incentive programs.
• Monitor key operational metrics and share regular performance dashboards with leadership.
• Drive continuous improvements through data-driven decision making.

Key Metrics of Success

• Workout Quality Audit Scores
• Program Rating (PR) ≥ 3.93
• Attendance ≥ 60%
• 100% Active Centers visible on the app
• Trainer Availability & Session Adherence (Cancellation < 1%)
• Escalation Resolution within SLA
• Referral & In-center Promotion Performance (5 lakh/month)
• Training Completion for New Trainers and Center Managers

Preferred Qualifications

• Bachelor's degree in Fitness, Sports Science, Physical Education, or a related field.
• 4 + years of experience in fitness operations, gym management, group fitness, or program management.
• Experience managing multiple fitness centers or trainer networks is preferred.
• Strong analytical skills with the ability to interpret operational and customer data.
• Excellent stakeholder management and communication skills.
• Comfortable working in a fast-paced, high-growth environment.
• Passion for delivering exceptional fitness experiences.

What We're Looking For

• Strong ownership and execution mindset
• Excellent problem-solving skills
• Ability to lead without direct authority
• Data-driven decision maker
• Customer-first approach
• Strong operational planning and execution
• Passion for health, fitness, and member success