{"@context":"https://schema.org","@type":"JobPosting","title":"Booking Coordinator","description":"

Key Responsibilities

Accept and process cargo bookings from walk-in customers, phone calls, and online inquiries.
Prepare booking receipts, invoices, LR (Lorry Receipt), and other shipment documents.
Verify shipment details, weight, packaging, and destination before booking.
Coordinate with operations and warehouse staff for cargo loading and dispatch.
Track shipments and provide delivery updates to customers.
Coordinate with delivery staff and drivers to ensure timely and safe delivery of consignments.
Verify Proof of Delivery (POD) and update delivery status in the system.
Handle customer complaints related to booking, delays, damaged cargo, or delivery issues.
Maintain daily booking, dispatch, and delivery records.
Follow up on pending deliveries and undelivered shipments.
Coordinate with other Falcon Cargo branches for smooth movement of cargo.
Ensure proper handling of cash collections, booking charges, and delivery payments.
Maintain cleanliness and organization of booking documents and records.
Follow company policies, operational procedures, and safety guidelines.
Perform any additional operational duties assigned by the Branch Manager.

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