UG
BOGOTA- Customer Service Representative Trilingue - Ubiquity Global Services, Inc. - Career Page
Ubiquity Global Services · Not specified · onsite · Posted 42d ago
Not disclosedFresherfulltimeSourced from
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Welcome to Ubiquity's Career Page!
At Ubiquity, we bring together sharp minds, passionate hearts, and unstoppable drive to create extraordinary outcomes.
Explore our open positions and find the role that matches your skills and ambitions. Let's build your future, together.
BOGOTA- Customer Service Representative Trilingue
Bogotá, Bogotá, Colombia
Full Time
Entry Level
Customer Care Representative
Responsibilities:
- Be customer obsessed.
- Manage each call interaction with our customers satisfaction as your number one priority.
- Identify customers needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Show empathy and respect with each customer interaction. We talk with a smile on our face.
Requirements:
- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience.
- Excellent verbal and written communication skills.
- Ability to ask probing questions and problem resolution skills.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service.
- Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
- Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
- Financial services or banking background preferred.
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
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Skills
PC navigationProblem ResolutionCommunication Skills