BOCC Operations Hiring | Technician & Manager Roles | Mumbai Goregaon

POSITION OVERVIEW

The BOCC Operator is responsible for the continuous remote monitoring, control, and optimisation of building engineering systems across the Asia Pacific portfolio from the Building Operational Command Centre (BOCC).

Working within a 24/7 shift rota, the operator maintains availability of critical plant, responds to and resolves alarms, and delivers structured daily, weekly, and monthly reporting to clients, account teams, and on-site engineering colleagues.

The role is the link between remote analytics and on-site delivery, converting BMS, IoT, and metering data into evidence-based interventions that improve asset reliability, energy performance, and occupant comfort. The operator represents CBRE directly to the client and is expected to communicate findings clearly, professionally, and with commercial awareness.

Shift pattern: rotating 24/7 rota providing continuous coverage across APAC time zones.

KEY RESPONSIBILITIES

1. System Monitoring & Alarm Response

• Maintain continuous surveillance of all connected engineering systems, confirming that plant is operational and performing within design and contractual parameters.

• Monitor BMS, eBMS, and IoT platforms for critical alarms, faults, and abnormal conditions across the APAC estate.

• Triage, prioritise, and respond to critical alarms promptly to minimise downtime and operational impact.

• Diagnose root cause remotely where possible and escalate to on-site teams, specialist vendors, or account leadership in line with agreed escalation matrices.

• Track alarms through to closure, confirming resolution and recording corrective actions taken.

2. Daily Operations & Routine Checks

• Complete daily system checks across all monitored sites to confirm plant is functioning correctly and efficiently.

• Carry out pre-occupation reporting each morning, verifying that space conditions, ventilation, and critical services are ready ahead of occupancy.

• Conduct out-of-hours operations checks to identify plant running outside scheduled occupancy and take corrective action.

• Review and manage time clocks and time schedules, aligning plant run times to actual occupancy patterns and client operating hours.

• Log all system performance data, interventions, and incidents accurately for downstream analysis and reporting.

• Maintain clear and timely communication with on-site engineering and FM teams to coordinate interventions, repairs, and access requirements.

3. BOCC Service Delivery Capabilities

• Pre-occupation reporting: verify building readiness ahead of occupancy and report exceptions to site teams.

• Time clock and time schedule management: maintain, audit, and optimise plant scheduling across the estate.

• Out-of-hours operations checks: detect and eliminate unnecessary out-of-hours plant operation.

• Weekly energy opportunity investigations: interrogate trend and meter data to identify and quantify energy reduction opportunities.

• Nuisance alarm management and optimisation: analyse alarm volumes, remove or retune nuisance alarms, and protect the integrity of the alarm estate.

• Extreme weather preparedness checks: complete seasonal and event-driven readiness checks ahead of forecast extreme weather.

• Condition-based maintenance checks: use live performance data to identify degrading assets and trigger targeted maintenance interventions.

4. Reporting & Data Management

• Generate and issue daily client reports summarising system status, alarm activity, interventions, and outstanding items.

• Prepare and distribute weekly performance and incident reports to internal stakeholders and clients, including performance metrics and significant events.

• Produce comprehensive monthly client reports covering overall system performance, key metrics, energy outcomes, and major incidents.

• Maintain accurate records, registers, and logs to support audit, compliance, and contractual reporting obligations.

• Ensure data quality across monitoring platforms, flagging sensor faults, communication losses, and gaps in trend data.

5. Weekly Performance & Continuous Delivery

• Conduct routine maintenance and housekeeping on monitoring systems, workspaces, and analytics rules to prevent degradation of service.

• Analyse the previous week of system performance data to identify trends, recurring faults, and areas for improvement.

• Participate in weekly operational team meetings to review issues, share updates, and agree priorities for the week ahead.

• Contribute to and receive ongoing training so that procedures, platforms, and technologies remain current.

6. Monthly Audits, Analysis & Improvement

• Conduct comprehensive system audits to confirm compliance with CBRE standards, client requirements, and applicable regulations.

• Perform detailed monthly analysis of system performance to identify recurring issues, chronic faults, and improvement opportunities.

• Support strategic planning for system upgrades, maintenance schedules, and resource allocation.

• Implement continuous improvement initiatives informed by performance data and stakeholder feedback.

7. Client & Stakeholder Management CBRE | Confidential | Global Workplace Solutions

• Act as a credible point of contact for the client on system performance, alarm activity, and remote interventions.

• Support monthly stakeholder meetings, presenting performance, challenges, and planned improvements.

• Communicate technical findings in clear, non-technical language appropriate to the audience.

• Maintain professional standards at all times, recognizing that the role is both front and back of house with exposure to the client at all levels.

8. Health, Safety & Compliance

• Demonstrate consistent awareness of safety procedures and safe systems of work in all remote and on-site activities.

• Ensure remote interventions are carried out within permit, change control, and authorization frameworks.

• Report incidents, near misses, and safety observations in line with CBRE HSE requirements. • Comply with cyber security, remote access, and data governance standards applicable to operational technology. EXPERIENCE & QUALIFICATIONS Technical Experience

• Minimum of five years experience in HVAC plant and building services operations or maintenance.

• BMS knowledge at operator level, with practical experience of navigating, interrogating, and adjusting building management systems.

• Strong working knowledge of building services systems, including mechanical, electrical, and controls disciplines.

• Knowledge of critical cooling systems and of SLAs and KPIs within a critical environment.

• Demonstrable critical environment experience.

• Working knowledge of air conditioning principles and plant operation.

• Experience of CMMS and BMS systems in an operational setting.

• Demonstrable experience in a similar role within a comparable organisation.

Qualifications

• Relevant mechanical, electrical, or building services qualification.

• IT literacy across Word, Excel, Outlook, and client online systems. Skills & Personal Attributes

• Strong PC skills, including MS Office applications.

• Confident report writing, with the ability to present data clearly and accurately.

• Good communication skills, with the ability to speak with clients on behalf of CBRE and the account.

• Good administrative skills and attention to detail.

• Self-motivated, resourceful, and professional in manner, with a high level of personal integrity.

• Able to work effectively both as part of a team and independently, including on unsupervised shifts.

• Courteous, smart, and presentable, as the role is both front and back of house with client exposure at all levels.

• Willing and able to work a rotating 24/7 shift pattern.