BMS Operation Manager

Location- Bangalore/Mumbai

Key responsibilities

A) BMS Operations, Exploitation & Reliability (primary)

• Operate & exploit BMS for performance
• Continuously optimize HVAC plant and building controls through setpoint tuning, schedules, PID/logic adjustments, demand control strategies, and alarm rationalization.
• Drive energy and comfort performance using trend analytics, baselining, and seasonal strategy changes.
• Advanced troubleshooting & root-cause analysis
• Lead diagnosis of recurring alarms, equipment trips, communication failures, and control loop instability.
• Perform end-to-end fault isolation across field devices (sensors/actuators/VFDs), controllers/DDCs/PLCs, gateways, and supervisory servers.
• Use trends, histories, packet/network checks, and point-to-point validation to determine true root cause (not symptom closure).
• System health, availability & lifecycle management
• Ensure uptime and resilience of BMS servers, workstations, databases, historian/trending, backups/restore validation, and user access controls.
• Manage preventive maintenance for BMS infrastructure (panels, power supplies, UPS, network switches where applicable, controller firmware, etc.).
• Maintain cybersecurity hygiene in coordination with IT (segmentation, access rights, patch/firmware planning as permitted, password management, audit trails).
• Alarm management & operational governance
• Build/maintain alarm philosophy: prioritization, thresholds, delays, suppression rules, escalation matrices, and on-call/response routines.
• Improve operator effectiveness through dashboards, SOPs, runbooks, and shift handover quality.
• Vendor/OEM and SLA management
• Lead BMS AMC/vendor performance (response time, fix quality, spares readiness, documentation completeness).
• Validate OEM recommendations, ensure technical correctness, and prevent unnecessary replacements.
• Documentation & compliance readiness
• Maintain accurate as-built drawings, point lists, network architecture, controller programs/versions, cause-effect matrices, and change logs.
• Support audits and internal reviews through evidence-based records (backups, trend logs, incident RCA, maintenance logs).

B) Projects / Enhancements (secondary but essential)

• Deliver BMS upgrades and minor projects
• Manage enhancements such as new floor/area integrations, sensor additions, control logic modifications, dashboard/reporting buildouts, alarm rationalization projects, and server/workstation refresh support.
• Own scope, requirements, vendor coordination, site execution planning, and handover.
• Commissioning, testing & handover
• Create and execute commissioning plans: point-to-point checks, functional testing, trend verification, and UAT with stakeholders.
• Ensure clean handover package: updated as-builts, programs, backups, O&M, training, and SOPs.
• Support larger MEP/fit-out initiatives
• Partner with project teams to ensure BMS design compliance, integration feasibility, and maintainability.
• Review control drawings, IO schedules, network designs, and sequences of operation.

Key deliverables / KPIs (examples)

• Reduction in repeat alarms and nuisance alarms (alarm rationalization effectiveness)
• MTTR improvement for BMS-related incidents; quality of RCA closure
• BMS uptime/availability; backup/restore success rate
• Energy performance improvements attributable to controls optimization (where metering supports)
• On-time delivery of BMS enhancements/projects with compliant documentation handover
• Vendor SLA adherence and first-time-fix rate

Required qualifications & experience

• Experience: Typically 8–12+ years in BMS/IBMS operations, with multi-site exposure preferred; at least 3–5 years in a lead/manager role.
• Education: BE/BTech in Electrical, Mechanical, Instrumentation, Electronics, or equivalent.
• Core technical skills:
• Strong hands-on in BMS platforms (any major OEM acceptable), including supervisory layer, DDC/controller level, and field integration.
• Protocols & integration: BACnet (IP/MS-TP), Modbus (TCP/RTU), OPC, Lon (if legacy), gateways and multi-vendor integration.
• HVAC control concepts: AHU/PAHU, VAV, chillers, pumps, cooling towers, heat exchangers; control loops, sequencing, interlocks.
• Networking fundamentals relevant to BMS: IP addressing, VLAN basics (as applicable), switch ports, latency/packet loss troubleshooting, basic cybersecurity coordination.
• Trend analysis, reporting, and data-driven troubleshooting.

Preferred / nice-to-have

• Exposure to DC-grade critical environments or high-availability buildings, command centers, or regulated workplaces.
• Experience implementing analytics/FDD tools or advanced dashboards.
• Project management capability (basic scheduling, BOQ review, vendor evaluation, change control).
• Certifications (nice to have): OEM BMS certifications, PMP/Prince2 (lightweight), energy management fundamentals.

Behavioral competencies

• Strong ownership and calm incident handling; can lead from the front during outages.
• Structured problem solving (hypothesis test isolate validate fix prevent recurrence).
• Stakeholder management across engineering, IT, security, and vendors.
• Clear communication: converts technical issues into business impact and action plans.

Work conditions

• Portfolio travel across West / South India sites as required.
• On-call support for critical incidents/escalations (define roster as per operating model).