BMC Truesight Network Automation Consultant

Key Responsibilities

TSNA Administration & Support

• Install, configure, upgrade, and maintain BMC TrueSight Network Automation (TSNA) environments.
• Perform platform health checks, troubleshooting, and performance tuning.
• Manage TSNA application services, database connectivity, and integrations.
• Handle platform migrations, OS upgrades, and patch management activities.
• Monitor system logs and resolve incidents within agreed SLAs.

Network Configuration Management

• Onboard and manage network devices (Routers, Switches, Firewalls, Load Balancers).
• Perform configuration backups and restoration activities.
• Manage device credentials, realms, and access controls.
• Support network configuration lifecycle management.

Compliance & Audit Management

• Create and maintain compliance policies and rules.
• Perform compliance assessments and remediation tracking.
• Generate compliance reports for PCI DSS, SOX, and internal security audits.
• Investigate and resolve compliance violations.

Automation & Change Management

• Develop and maintain TSNA automation scripts and operational jobs.
• Execute bulk configuration changes across network devices.
• Automate repetitive network operational tasks.
• Support change implementation and rollback planning.

Integration & Reporting

• Integrate TSNA with:
• BMC Helix Operations Management (BHOM)
• Remedy/ITSM
• ServiceNow
• Splunk
• Other monitoring and ticketing tools
• Create dashboards, reports, and operational metrics for stakeholders.

Incident & Problem Management

• Support production incidents and critical outages.
• Conduct root cause analysis (RCA) for recurring issues.
• Collaborate with network, security, infrastructure, and vendor teams.