BMC Remedy Professional

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: BMC Helix Developer
Position: Senior Software Engineer / Lead Analyst
Experience: 5- 8 Years
Category: Software Development/ Engineering
Shift: Timing/rotation etc. details (please mention actual timings in IST)
Work Mode: Hybrid (3 days in office, 2 days WFH) / 5-day Work from office / Client location (Select right option)
Primary location: India, Karnataka, Bangalore/ Chennai or Hyderabad
Position ID: J0626-0954
Employment Type: Full Time

This job description is for a;Senior Software Engineer (SSE);or;Lead Analyst (LA);role. It focuses on high-level development and implementation within the BMC Helix ecosystem, particularly for SaaS environments.;

Core Responsibilities

. End-to-End Implementation: Lead the implementation, development, and configuration of BMC Helix ITSM modules, including Incident, Problem, Change, Asset Management, and Service Request Management.
. ARS Platform Development: Utilize strong Action Request System (ARS) development skills to design and build complex custom applications, forms, and workflows using Developer Studio.
. SaaS Lifecycle Management: Manage Helix SaaS environments, including the planning and execution of SaaS upgrade tests and post-upgrade validations to ensure system stability.
. Advanced Innovation: Develop and maintain service catalog items and workflows using Digital Workplace (DWP) , DWP catalogue and Helix Innovation Studio for codeless and hybrid application building.
. CMDB Data Modeling: Apply deep CMDB knowledge to manage normalization, reconciliation, and the Common Data Model (CDM) to ensure data integrity across the enterprise. Good to have Discovery, Telecom Domain Knowledge, Agile,test frameworks

Required Technical Expertise
. Platforms: BMC Helix, ARS (v9.x or higher), Helix Innovation Suite.
. Tools: DWP Advanced, Smart IT, Helix Dashboards, and Atrium CMDB.
. Integrations: Hands-on experience with REST/SOAP APIs and Atrium Integrator/Spoon for third-party system connections.
. SaaS Ops: Experience handling automated and manual validation for Helix SaaS monthly/quarterly updates.

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