Bmc Remedy Administrator

TCS Hiring!!!

Role & responsibilities

• BMC : Remedy ITSM expertise
• Extensive experience on working on Remedy workflows like Activelink Filters escalation etc.
• Experience on Application maintenance and Admin configuration like profile/User, server group ranking etc.
• Experience on Remedy API and Remedy plugin implementation
• Experience on multiple application integration on to Remedy.
• Experience on CMDB and resolve any issues related to CMDB
• Experience on developing integrations on Atrium integrator
• Experience in Atrium Orchestrator development/ support

• Experience of Helix SAAS environment
• Remedy migration onto Helix SAAS
• Experience of integrating multiple third-party applications to Remedy using Atrium Orchestrato
• Remedy / Helix ITSM certification

Administer and maintain BMC Remedy ITSM applications.

Manage users, roles, permissions, server groups, and configurations.

Develop and support Remedy workflows (Active Links, Filters, Escalations, Forms).

Perform application maintenance, troubleshooting, and performance tuning.

Develop and support Remedy API and custom plugin integrations.

Integrate Remedy with third-party applications and enterprise systems.

Manage and resolve CMDB-related issues, reconciliation, and data quality.

Develop ETL jobs using Atrium Integrator for CMDB data loads.

Develop and support automation workflows using Atrium Orchestrator.

Support incident, change, and service request process enhancements.

Administer and support BMC Helix SaaS environments.

Participate in Remedy to Helix SaaS migration activities.

Work with business and support teams to deliver enhancements and issue resolutions.