BMC Helix

Role & responsibilities

BMC : Remedy ITSM expertise

• Extensive experience on working on Remedy workflows like Activelink Filters escalation etc.
• Experience on Application maintenance and Admin configuration like profile/User, server group ranking etc.
• Experience on Remedy API and Remedy plugin implementation
• Experience on multiple application integration on to Remedy.
• Experience on CMDB and resolve any issues related to CMDB
• Experience on developing integrations on Atrium integrator
• Experience in Atrium Orchestrator development/ support 

Experience of Helix SAAS environment

• Remedy migration onto Helix SAAS
• Experience of integrating multiple third-party applications to Remedy using Atrium Orchestrator

Preferred candidate profile

Remedy / Helix ITSM certification