BMC Helix Developer

Role Overview We are looking for an experienced BMC Helix Developer to join our growing team. The ideal candidate will have strong expertise in BMC Helix ITSM or ITOM solutions, with hands-on experience in implementation, customization, integration, and platform administration. You will work closely with business stakeholders and technical teams to deliver scalable, high-performance enterprise service management solutions.

Key Responsibilities

• Design, develop, customize, and maintain applications on the BMC Helix Platform.
• Configure and customize workflows, forms, filters, escalations, active links, and approval processes.
• Develop and enhance ITSM/ITOM modules based on business requirements.
• Integrate BMC Helix with third-party applications using REST APIs, web services, and middleware.
• Perform platform upgrades, troubleshooting, debugging, and performance optimization.
• Participate in requirement gathering, solution design, development, testing, and deployment.
• Ensure adherence to ITIL best practices and organizational development standards.
• Collaborate with cross-functional teams, clients, and business stakeholders to deliver high-quality solutions.
• Prepare technical documentation and provide production support when required.

Required Skills

• For BMC Helix ITSM Developers:
• Hands-on experience with BMC Helix ITSM modules including: i. Incident Management ii. Problem Management iii. Change Management iv. Service Request Management (SRM)
• Strong experience in Remedy AR System development and customization.
• Expertise in BMC Helix Innovation Suite.
• Experience in workflow development, form customization, and approval configurations.
• For BMC Helix ITOM Developers:
• Hands-on experience with BMC Helix ITOM solutions.
• Expertise in: i. Discovery ii. CMDB iii. TrueSight Operations Management
• Knowledge of infrastructure monitoring, event management, and automation.
• Experience with integrations, data synchronization, and CMDB reconciliation.

Preferred Skills

• Strong understanding of ITIL Framework and IT Service Management processes.
• Experience with REST APIs, web services, and third-party integrations.
• Knowledge of Java, JavaScript, SQL, or scripting is an added advantage.
• Experience working in Agile/Scrum environments.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.

Eligibility Criteria

• Experience: 510 years of relevant experience in BMC Helix Development.
• Proven expertise in either ITSM, ITOM, or both.
• Ability to work independently in a fully remote environment.
• Experience interacting with clients and managing technical deliverables.

Why Join Us?:

• 100% Remote Work Opportunity.
• Exposure to enterprise-scale BMC Helix implementations.
• Opportunity to work on challenging digital transformation projects.
• Collaborative and growth-oriented work environment.
• Competitive compensation aligned with industry standards. (ref:hirist.tech)