Blended process- Voice & Chat
FirstMeridian Business Services · Mumbai · onsite · Posted 23d ago
About a minute. You'll make an account on the way through.
About this role
HIRING CUSTOMER SUPPORT EXECUTIVE | VOICE & LIVE CHAT
Company: Mosaic Wellness
Location: Marol, Andheri East, Mumbai
Experience: Minimum 6 Months
Employment Type: Full-Time
Working Days: 6 Days a Week
Gender: Male Candidates Only
Job Overview:
Mosaic Wellness is looking for experienced Customer Support Executives with hands-on experience in both domestic voice processes and live chat support.
Key Responsibilities:
- Handle customer queries through domestic voice calls.
- Provide prompt and effective resolutions to customer concerns.
- Manage customer interactions through live chat.
- Maintain a professional and customer-friendly approach.
- Accurately record customer interactions and update relevant information.
- Follow company processes and quality standards.
- Achieve defined customer service and productivity targets.
Process Mix:
- 80% Voice Process
- 20% Live Chat
Eligibility:
- Minimum 6 months of experience in a domestic voice process.
- Live chat experience is mandatory.
- Excellent verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Comfortable working in a 6-day working environment.
- Male candidates only.
- Candidates who can work from Marol, Andheri East, Mumbai are preferred.
Interested candidates can call at at [phone removed]- HR Vandana
Sourced from naukri
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About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹1.8L – ₹4.5L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
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Culture
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Career growth
3.3
Work-life
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