Blaze Advisor

Job Description: Java & Blaze Advisor Support Engineer (L2/L3)

Role Overview

We are seeking an experienced Java & Blaze Advisor Support Engineer to provide endtoend production and application support for systems built on Java services integrated with the FICO Blaze Advisor rules engine. The role is strictly support-focused, involving incident resolution, rootcause analysis, rule deployment assistance, environment management, and collaboration with cross-functional teams to ensure stable operations.

Key Responsibilities

1. Application & Production Support

• Serve as L2/L3 support for Java services and Blaze Advisor rule-based applications.
• Handle production incidents, troubleshoot failures, analyse logs, and ensure timely resolution within SLAs.
• Monitor application health, rule execution performance, and integration points.
• Perform root cause analysis (RCA) and implement permanent fixes where applicable.
• Work closely with Infra/DevOps teams on server stability, JVM tuning, and environment issues.

2. Blaze Advisor Support

• Troubleshoot Blaze rule execution issues including rule flow errors, RFD/BOM mismatches, rule versioning conflicts, and performance degradation.
• Support rule package deployments across Dev/QA/UAT/Prod environments.
• Coordinate with Business Analysts and Rule Authors to validate rule changes.
• Maintain rule dictionary versions, repository synchronization, and rule metadata integrity.

3. Java & API Support

• Debug Java service issues such as API failures, integration breakdowns, exception handling, or configuration discrepancies.
• Analyze thread dumps, heap dumps, API response failures, and JVM-level problems.
• Support Java microservices or monolithic systems interacting with Blaze.

4. Deployment & Environment Management

• Perform and validate rule deployments, Java service releases, and configuration updates.
• Support CI/CD processes (Jenkins/Azure DevOps/GitLab) from a support standpoint (non-development).
• Ensure environment readiness and coordinate with Dev, QA, and Infra teams for releases and patching.

5. Monitoring & Reporting

• Monitor logs through tools like Splunk, ELK, Dynatrace, AppDynamics, etc.
• Provide daily/weekly incident reports, stability metrics, and SLA tracking.
• Maintain and enhance dashboards for rule/runtime monitoring (if applicable).

6. Documentation & Process Compliance

• Maintain SOPs, runbooks, RCA documents, and knowledge base articles.
• Participate in audit, compliance, and change-management processes.
• Support DR drills and business continuity plans.

Required Technical Skills

• Strong experience supporting applications built on FICO Blaze Advisor (rule sets, RFD, BOM, rule flows, rule repository).
• Handson experience with Java/J2EE application support.
• Good understanding of REST/SOAP APIs, XML/JSON, and integration frameworks.
• Proficiency with application servers (Tomcat, JBoss, WebSphere).
• Strong SQL skills on Oracle, MySQL, or SQL Server.
• Command over analyzing logs, exceptions, and performance metrics.
• Experience with Git/SVN, Maven/Gradle, and CI/CD tools.

Job Type

• Full-time
• Work Mode: Mumbai (Vikroli)
• Availability: Rotational or extended hours during high-severity issues