Black Belt / Transformation Expert (Collections)

Role: Lean Six Sigma Black Belt / Transformation Expert- Collections

Key Responsibilities

Lead endtoend transformation projects, with fully signedoff benefits (cost savings,

quality improvements, customer experience enhancements).

Lead and drive end to end transformation initiatives within GCC organization, including

diagnostics, process assessments and implementation of innovative solutions.

Utilise digital solutions such as automation, robotics, analytics and artificial intelligence to

optimise operational performance and enhance service delivery

Drive crossfunctional initiatives, collaborating with stakeholders across operations,

finance, IT, customer service, marketing, etc.

Train, coach, and mentor Green Belts—must have mentored at least 50 Green Belt

projects to completion.

Design and deliver formal Lean Six Sigma training sessions and capabilitybuilding

workshops.

Act independently and proactively in unstructured environments, identifying

improvement opportunities without direct guidance.

Communicate clearly and convincingly—abovepar written and verbal communication

skills, with polished stakeholder engagement (presentations, status updates, executive

reports).

Bring substantial serviceindustry experience (e.g. banking, hospitality, insurance, retail

services) with understanding of process variability, customer journeys, and servicelevel

metrics.

Minimum Qualifications

Certified/Trained Lean Six Sigma Black Belt, earned through completion of a validated

project delivering measurable business benefits.

Demonstrated crossfunctional collaboration on multiple initiatives.

Proven mentoring record: led and coached 50+ Green Belt project teams.

Strong experience in designing and delivering training to varied audiences.

Excellent communication, facilitation, and presentation skills.

Selfstarter, comfortable operating in ambiguity, and managing multiple priorities

independently.

10+ years of service industry process improvement experience at scale.

Expertise in project and change management, business analysis and stakeholder

management.

Domain on Collections & Dispute

Preferred Qualifications

Advanced analytics experience (Minitab,Tableau).

Change management or continuous improvement certifications (e.g. Agile, Kaizen, Prosci)

in addition to Black Belt certification.

Experience embedding Continuous Improvement culture and tools across functions.

Prior experience in a consulting or professional services environment is a plus.

Why this role matters

You will be a key change agent who would be driving measurable impact, fostering capability

across teams, and shaping a culture of operational excellence in a customercentric environment.