BK Claims Senior Analyst

POSITION SUMMARY :

The BK Claims Senior Analyst plays a pivotal role in Bankruptcy case administration under U.S. Bankruptcy Code Chapter 11, working with the US team to manage and process overnight service requests received via email. The primary scope of work involves monitoring shared inboxes, triaging incoming correspondence from creditors, courts, and clients, classifying and routing emails to the appropriate teams, and ensuring timely acknowledgment and documentation of all communications related to active bankruptcy cases.

JOB RESPONSIBILITIES :

• Monitor and manage shared inboxes to receive, review, and triage incoming email correspondence related to U.S. Bankruptcy Chapter 11 cases, ensuring accurate classification and timely routing to the appropriate teams or associates.
• Review emails from creditors, claimants, attorneys, and court representatives; extract key information related to Proofs of Claim, deadlines, and case updates.
• Prioritize and escalate time-sensitive communications, including court notices, filing deadlines, and claimant inquiries, in accordance with established SLAs and internal quality standards.
• Maintain a structured email tracking log to ensure no correspondence is missed, misrouted, or left unresolved within stipulated turnaround times.
• Coordinate with the US team on overnight service requests received via email, ensuring seamless handoff and continuity of case administration activities.
• Deliver training to both existing and new associates on email triage protocols, routing guidelines, and documentation standards, ensuring alignment with performance standards.

KNOWLEDGE AND SKILLS:

• Bachelors degree in any stream (preferably- commerce background).
• Proven 2 - 5 years of experience in US-based MNCs.
• Knowledge of US Legal/Bankruptcy will be an added advantage.

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