BizOps / SRE Engineer

Domain - Banking (Payment & Cards)

Role Overview

We are looking for a highly motivated Site ReliabilityEngineer (SRE) / Production Support Engineer with strong experience insupporting critical production applications.

Key Responsibilities:

• Monitor system availability, reliability, performance, and operational health.
• Define and track SLOs, SLIs, SLAs, error budgets, and key operational metrics.
• Manage production incidents, escalations, and service-impacting issues.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Develop automation to reduce manual operational tasks and improve efficiency.
• Collaborate with Engineering, Product, DevOps, Security, and Business Operations teams.
• Analyze operational and business data to identify trends, bottlenecks, and improvement opportunities.
• Build dashboards and reports to track system and business performance.
• Support capacity planning, performance optimization, scalability, and availability initiatives.
• Participate in incident response, on-call support, post-incident reviews, and problem management.
• Automate deployment, monitoring, alerting, and operational workflows.
• Establish and maintain runbooks, SOPs, operational documentation, and knowledge bases.
• Identify opportunities to improve operational processes, reduce costs, and enhance customer experience.
• Support cloud infrastructure, application reliability, and disaster recovery initiatives.
• Communicate operational risks, incidents, KPIs, and improvement plans to business and technical stakeholders.