BIOS Customer Apps Engineer
Proxelera · Bengaluru · onsite · Posted 23d ago
Undisclosed5–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Customer Technical Ownership: Act as the primary technical interface for customer issues, requirements, feature asks, and platform enablement activities.
- BIOS/Firmware Support: Support BIOS configuration, UEFI flows, firmware debug, platform initialization, ACPI/SMBIOS, secure boot, PCIe configuration, memory-related setup, and other BIOS-dependent customer requirements.
- Customer Issue Triage: Own structured triage of customer issues, including reproduction strategy, technical data collection, debug coordination, prioritization, tracking, and closure.
- Escalation Management: Engage BIOS Engineering, Firmware, Silicon, Validation, QA, Product Management, and Program Management teams when engineering support is required.
- Platform Bring-Up: Support customer bring-up activities across prototype, validation, and production phases, including board-level/system-level debug and platform readiness reviews.
- Feature Gap Assessment: Assess customer requests and CCBs for technical feasibility, existing platform support, required engineering ownership, and execution path.
- Customer Communication: Provide timely, technically accurate customer updates, issue summaries, workaround guidance, closure notes, and escalation status.
- Field Team Enablement: Support FAEs and customer-facing teams with technical guidance, issue background, support workflows, and product capability clarification.
- Cross-Functional Closure: Drive issue resolution through defined workflows and ensure clear ownership, accountability, and decision-making across stakeholder teams.
- Customer Readiness: Contribute to customer satisfaction, product adoption, design-win support, production readiness, and long-term customer relationship success.
Preferred Experience:
- 5-7 years of experience in Customer Application Engineering, Customer Engineering, BIOS Engineering, Firmware Development, Embedded Systems, Platform Engineering, or related technical roles.
- Strong hands-on experience in BIOS/Firmware enablement and debug on x86 or embedded platforms.
- Experience with UEFI BIOS, platform initialization, ACPI, SMBIOS, PCIe, memory configuration, secure boot, platform security, RAS, and power/performance configuration.
- Experience supporting external customers, ODM/OEM engagements, field escalations, and customer production issues.
- Strong platform-level debug skills across BIOS, firmware, hardware, operating systems, device drivers, virtualization, power, and performance domains.
- Experience with debug tools such as JTAG, logic analyzers, oscilloscopes, firmware trace tools, BIOS debug utilities, and crash dump analysis.
- Working knowledge of Linux, Windows, embedded Linux, scripting, and automation using Python or shell scripting.
- Experience working in global cross-functional environments with engineering, validation, QA, product, program, and customer-facing teams.
- Prior experience with AMD platforms, embedded x86 products, networking, industrial, storage, automotive, communications, or compute segments is preferred.
Academic Credentials:
- Bachelor s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or a related technical field is required.
- Master s degree in a relevant engineering or computer science discipline is preferred.
- Equivalent industry experience in BIOS/Firmware, embedded systems, customer engineering, or platform engineering may be considered where applicable.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationBashWindowsFirmwarePCIEEmbedded LinuxVirtualizationComputer NetworksPythonProduct Management
About Proxelera
Proxelera
IT Services & Consulting
51-200
employees
2021
5 years old
Bangalore / Bengaluru, Karnataka
India
₹12.6L PA avg
Avg at Proxelera
About
Proxelera provides VLSI design expertise to global customers. Our differentiation is our quality, timeliness and cost-effectiveness
Industries
ElectronicsHardwareSoftware
Employee ratings
10 reviews
4.0/ 5
Culture
4.9
Career growth
4.5
Work-life
4.7
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