MUMBAI · FULLTIME
Billing Team Leader - Contract To Invoice
OCEAN TECHNOLOGIES
Mumbai · onsite · Posted 13d ago
Sourced from
Undisclosed3–6 yrsfulltimeMumbai
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Section · 01
About this role
Senior Business Support Specialist
Lloyd s Register
Location: Navi Mumbai
Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)
What we re looking for
We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set-ups, service order set-ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.
What we offer you
The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
A full-time role.
The role
- Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
- Ensure the team sets up, amends and maintains In-Service contracts in ByD.
- Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.
- Ensure invoicing is processed in accordance with client contracts and country requirements.
- Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
- Perform root cause analysis on recurring pre-billing queries to identify systemic issues causing more queries.
- Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.
- Maintain documentation relating to non-standard or country-specific billing processes where deviations from global standards exist.
- Maintain Country Billing Bibles to support consistent and accurate processes.
- Suggest improvements and work with the Global Process Owner on new process implementations.
- Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.
- Maintain client data as necessary.
- Build positive working relationships across departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.
- Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.
- Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.
What you bring
- Bachelor s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
- Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.
- Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
- Well-developed analytical and problem-solving skills, with the ability to identify root causes and produce effective solutions.
- Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
- Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time
- Ability to lead, motivate, coach, and develop a productive team.
You are someone who
- Is keen to take accountability and ownership for delivering customer needs
- Is able to manage tasks and prioritize them toward meeting goals
- Is effective at solving problems and making timely decisions
- Is motivated and willing to take initiatives
- Communicates in a structured way and has ability to present technical ideas in user-friendly language
- Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
- Display a team spirit, particularly in a multicultural environment and ability to work both with minimal supervision and as part of a team with colleagues in person and around the world.
- Be willing to adjust, and prepared to take on new responsibilities
- Have the motivation for results, solution focused thinking and you are keen to take accountability and ownership for delivering customer needs.
- Demonstrate initiative and willingness to take action adjusting your approach when necessary.
- Solid collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments
#LI-KC1 #LI-Hybrid
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
service deliverypeople developmentoperational supportService ContractsRoot Cause AnalysisProcess ImprovementCredit NotesSLAContract AdministrationOrder ManagementAdministrationfinanceHousekeepingcontract management
Section · Company
About Ocean Technologies Group
OCEAN TECHNOLOGIES
IT Services & Consulting
201-500
employees
2020
6 years old
London, England
United Kingdom
₹11.3L PA avg
Avg at Ocean Technologies Group
About
Mobi Ocean provides mobility solutions for Retail business which integrates with Android-based handheld Device, Android-based PoS software/App and enables customers with the full-fledged unified & universal payment system for accepting payment.
Industries
Marine Technology
Employee ratings
10 reviews
2.1/ 5
Culture
2.4
Career growth
2.5
Work-life
3.7
Employees rate it well for
Work-Life Balance34Compensation & Benefits31
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