Billing Specialist

Introduction of the Organization

HCLTech is a global technology powerhouse, recognized for delivering next-generation digital and technology services to enterprises worldwide. With a presence in over 50 countries and a diverse workforce, HCLTech is renowned for its innovation, customer-centricity, and commitment to driving digital transformation across industries. The company consistently ranks among the top technology providers globally, championing values of trust, integrity, and excellence, and is celebrated for fostering a culture of diversity, continuous learning, and social responsibility.

Business Enablement and Support Team (Team Member)

Role & Organization:

BEST intends to support Onsite Engagement/ Sales Team in enhancing customer experience by effectively & efficiently managing various internal stakeholders to fulfil the commercial & operational needs of the customer.

Being the face of the organization in front of customer, it requires intensive coordination withing various internal stakeholders/ departments to ensure a smooth experience to the customer.

Attributes and Skills

• Basic understanding of IT outsourcing business and ability to interpret IT contracts.
• Understanding of business workflow and account/client relationship management responsibilities.
• Decent understanding of various pricing models and associated P&L calculations.
• Good communication skills to represent HCL in front of global customers
• Excellent financial/ analytical skills with experience of using MS Excel™ (pivots/ lookups/ sumifs etc. across multiple files) to handle large & diversified data including complicated billing files
• Good knowledge of using MS Word™, MS Power point™ for reporting
• Self-motivated, highly energetic individuals with the right professional attitude and ability to own the transaction/ processes from initiation to closure under tight timelines, which at times include working at odd hours to meet the deadline given to customer
• Excellent inter-personnel and coordination skills of working & getting the required results with multiple stakeholders/ departments

Key Responsibilities

• Owning and managing end to end commercial and contractual aspects/processes of the accounts. This includes
• Billing & Collection for various international customers across different countries throughout globe including basic understating of tax
• Managing & tracking of the account's stats including Revenue, Margin & Receivables.
• Managing various trackers to ensure no revenue leakage
• Catering to the new business requirements by creating statement of works (technical knowledge not required).
• Managing various contract amendments & ensure financial risk mitigation.
• Working with various internal stakeholders & customers on commercial aspects of the contract.
• Supporting engagement teams to Cross-sell, Up-sell, Contract Reshaping through various commercial datapoints & reports
• Managing customer reviews (weekly, monthly & quarterly governance calls) and occasional visits.
• Streamlining operations and Implementing best practices for process optimization.

Qualification

Essential Qualifiers

• Graduates preferably BE/B.Tech, BCom, BCA, B.Sc (Computer Science), CA (Inter) preferably with MBA/ PGDBM,BCOM,BBA, FINANCE
• Relevant work experience would be taken into account.

Prior Experience Preferred

• IT Contract Management
• Account Management/ Customer Relationship Management
• Billing/ Collection experience for global customers.

Business Enablement and Support Team (Team Member)

Role & Organization:

BEST intends to support Onsite Engagement/ Sales Team in enhancing customer experience by effectively & efficiently managing various internal stakeholders to fulfil the commercial & operational needs of the customer.

Being the face of the organization in front of customer, it requires intensive coordination withing various internal stakeholders/ departments to ensure a smooth experience to the customer.

Attributes and Skills

• Basic understanding of IT outsourcing business and ability to interpret IT contracts.
• Understanding of business workflow and account/client relationship management responsibilities.
• Decent understanding of various pricing models and associated P&L calculations.
• Good communication skills to represent HCL in front of global customers
• Excellent financial/ analytical skills with experience of using MS Excel™ (pivots/ lookups/ sumifs etc. across multiple files) to handle large & diversified data including complicated billing files
• Good knowledge of using MS Word™, MS Power point™ for reporting
• Self-motivated, highly energetic individuals with the right professional attitude and ability to own the transaction/ processes from initiation to closure under tight timelines, which at times include working at odd hours to meet the deadline given to customer
• Excellent inter-personnel and coordination skills of working & getting the required results with multiple stakeholders/ departments

Key Responsibilities

• Owning and managing end to end commercial and contractual aspects/processes of the accounts. This includes
• Billing & Collection for various international customers across different countries throughout globe including basic understating of tax
• Managing & tracking of the account's stats including Revenue, Margin & Receivables.
• Managing various trackers to ensure no revenue leakage
• Catering to the new business requirements by creating statement of works (technical knowledge not required).
• Managing various contract amendments & ensure financial risk mitigation.
• Working with various internal stakeholders & customers on commercial aspects of the contract.
• Supporting engagement teams to Cross-sell, Up-sell, Contract Reshaping through various commercial datapoints & reports
• Managing customer reviews (weekly, monthly & quarterly governance calls) and occasional visits.
• Streamlining operations and Implementing best practices for process optimization.

Qualification

Essential Qualifiers

• Graduates preferably BE/B.Tech, BCom, BCA, B.Sc (Computer Science), CA (Inter) preferably with MBA/ PGDBM, BBA, BCOM,BA.
• Relevant work experience would be taken into account.

Prior Experience Preferred

• IT Contract Management
• Account Management/ Customer Relationship Management
• Billing/ Collection experience for global customers.