Billing Specialist - India

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

The Billing Specialist is responsible for the accurate and timely preparation, review, and issuance of customer invoices across a high-volume, multi-billing environment. This role supports revenue recognition and financial close activities, resolves billing inquiries, manages billing documentation, and collaborates with internal teams to ensure billing accuracy, compliance, and customer satisfaction. The position supports billing operations across multiple billing models including time and materials, product resale, monthly recurring revenue, and software or consumption-based billing while maintaining audit readiness and internal control compliance.

• Prepare, process, and issue accurate customer invoices in line with contractual terms, timesheets, Statements of Work, and billing schedules.
• Manage multiple billing scenarios including time and materials, product resale, monthly recurring revenue, and software or consumption-based billing.
• Communicate with clients through calls, emails, and portals regarding overdue invoices, billing inquiries, and payment disputes.
• Partner with internal teams to resolve escalated account issues and mitigate credits.
• Manage multiple billing-related inboxes and maintain accurate documentation in compliance with audit and internal control requirements.
• Interpret and apply Statements of Work, Standard Operating Procedures, and billing workflows.
• Support revenue recognition and financial close activities including accruals and reconciliations.
• Provide billing documentation and supporting schedules during audits.
• Support collections activities by managing assigned accounts and following up on overdue invoices.
• Collaborate with Finance, Collections, Operations, and internal stakeholders to resolve billing issues and improve process accuracy.
• Maintain billing records, account documentation, invoice details, and supporting schedules accurately.
• Contribute to continuous improvement initiatives by identifying inefficiencies and collaborating on solutions.
• Manage billing priorities in a fast-paced, deadline-driven environment while ensuring accuracy and timeliness.

Job-related Experience

• Experience in billing, invoicing, accounts receivable, customer contracts, Statements of Work, Standard Operating Procedures, billing workflows, ERP systems, and high-volume invoicing environments is required.
• Experience working with NetSuite, ServiceNow, Dynamics CRM, Microsoft Excel, billing portals, collections support, revenue recognition, accruals, reconciliations, and audit documentation is preferred.

FLSA:

Exempt

EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.