Billing Specialist- Contracts and Agreements

Roles & Responsibilities

• Prepare, process, and issue accurate customer invoices in line with contractual terms, timesheets, Statements of Work, and billing schedules.
• Manage multiple billing scenarios including time and materials, product resale, monthly recurring revenue, and software or consumption-based billing.
• Communicate with clients through calls, emails, and portals regarding overdue invoices, billing inquiries, and payment disputes.
• Partner with internal teams to resolve escalated account issues and mitigate credits.
• Manage multiple billing-related inboxes and maintain accurate documentation in compliance with audit and internal control requirements.
• Interpret and apply Statements of Work, Standard Operating Procedures, and billing workflows.
• Support revenue recognition and financial close activities including accruals and reconciliations.
• Provide billing documentation and supporting schedules during audits.
• Support collections activities by managing assigned accounts and following up on overdue invoices.
• Collaborate with Finance, Collections, Operations, and internal stakeholders to resolve billing issues and improve process accuracy.
• Maintain billing records, account documentation, invoice details, and supporting schedules accurately.
• Contribute to continuous improvement initiatives by identifying inefficiencies and collaborating on solutions.
• Manage billing priorities in a fast-paced, deadline-driven environment while ensuring accuracy and timeliness.

Job-related Experience