Billing Operations Executive

Senior Executive - Billing Operations

Location: Bangalore

Reporting to: Senior Manager – Order to Cash

About the Role

The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.

Key Responsibilities

Billing Operations

• Generate customer invoices accurately and on time.
• Validate supporting documents before billing.
• Verify pricing, taxes, discounts and approvals.
• Process recurring and milestone-based billing.
• Prepare debit notes and credit notes.
• Ensure GST-compliant invoicing.

Billing Validation

Review:

• Customer contracts
• Purchase Orders
• Work Orders
• Billing milestones
• Rate cards
• Customer master data

Ensure no billing errors prior to invoice generation.

Customer Coordination

• Coordinate invoice revisions where required.
• Share invoice copies and supporting documents.
• Support customer onboarding for billing.
• Support in collections follow up

Internal Coordination

Partner with:

• Sales
• Account Managers
• Product teams
• Accounts Receivable

to resolve billing exceptions.

Revenue Support

• Identify uninvoiced transactions.
• Monitor pending billings.
• Escalate revenue leakage risks.
• Ensure all completed services are invoiced.

Compliance

Maintain complete documentation for:

• Contracts
• Approvals
• Audit requests

Skills Required

• Strong understanding of invoicing
• Knowledge of GST
• Excellent attention to detail
• Strong Excel skills
• ERP experience (Zoho preferred)
• Good communication skills
• Ability to coordinate with multiple stakeholders
• Strong process orientation

Preferred Qualifications

• B.Com / M.Com / MBA Finance
• 2–5 years of billing or finance operations experience
• Experience in SaaS, consulting or services industry preferred