Billing Manager / Billing Operations Manager

Key Roles & Responsibilities

1. Billing & Invoicing

• Manage end-to-end billing operations for Satcom services including VSAT, Starlink, Maritime, IoT and DID.
• Generate accurate and timely invoices using IBIS, Zoho Books and other ERP/billing systems.
• Validate usage, plan rates, pro-rata charges, discounts and other billing parameters.
• Ensure billing is completed within defined timelines and agreed customer terms.
• Monitor billing accuracy and minimize billing errors and revenue leakage.

2. Vendor Payouts & Settlements

• Manage monthly/quarterly vendor and partner payout processes.
• Validate vendor invoices against usage, contracts, pricing and billing records.
• Ensure accurate and timely vendor settlements.
• Identify and resolve discrepancies in vendor invoices and commercial terms.

3. Reconciliation & Revenue Assurance

• Perform monthly reconciliation of IBIS usage, customer billing, vendor invoices and Zoho Books/ERP records.
• Identify billing gaps, duplicate billing, missed revenue and incorrect charges.
• Monitor Accounts Receivable (AR), customer balances and Statement of Accounts (SOA).
• Drive revenue assurance initiatives to prevent leakage and improve billing accuracy.

4. Customer Billing Queries & Disputes

• Handle and resolve customer billing queries and disputes within defined SLAs.
• Coordinate with Sales, Customer Support, Operations, Vendors and Delivery/Logistics to resolve billing issues.
• Review and recommend credit notes, adjustments and corrections where applicable.
• Ensure timely closure and proper documentation of customer complaints.

5. Compliance & Governance

• Ensure billing processes comply with GST, contractual and commercial requirements.
• Maintain proper billing records, audit trails and supporting documentation.
• Develop, maintain and implement billing SOPs and process controls.
• Support internal and external audits related to billing and revenue.

6. Team Management

• Lead, supervise and develop the billing team.
• Allocate work, monitor performance and ensure achievement of billing SLAs.
• Conduct regular reviews of billing accuracy, pending items, reconciliations and customer queries.
• Train team members on billing processes, systems and controls.

7. MIS & Reporting

• Prepare and review regular billing, revenue, reconciliation, AR and payout MIS.
• Provide management with insights on billing performance, outstanding issues and revenue leakage.
• Track key billing KPIs, error rates, pending invoices and SLA adherence.

8. Process Improvement & Automation

• Identify opportunities to automate and streamline billing and reconciliation processes.
• Improve billing accuracy, turnaround time and operational efficiency.
• Work with IT/Business teams to enhance IBIS, Zoho Books and other billing workflows.
• Establish stronger controls to reduce manual errors and improve overall billing governance.

9. Stakeholder Management

• Act as the key billing point of contact for Finance, Sales, Operations, Customer Support, Vendors and Management.
• Ensure effective coordination for billing-related activities and timely resolution of operational issues.
• Maintain strong relationships with internal and external stakeholders.