Billing Lead - OTC || Chennai - US Shift

This is a US shift job - 5 days work from office.

ROLES & Responsibilities

•       Lead and oversee daily billing operations, including management of failed transactions, ensuring accuracy and sound decision-making.

•       Drive resolution of complex billing issues and customer queries arising from SAP and exception management systems.

•       Review, approve, and ensure accuracy, completeness, and compliance of billing documents.

•       Monitor and ensure team adherence to KPIs, SLAs, and quality standards to consistently deliver high customer satisfaction.

•       Ensure seamless and timely invoice submission in line with customer-specific requirements and contractual obligations.

•       Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.

•       Ensure end-to-end ownership of billing accuracy and timeliness across processes.

•       Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.

•       Lead process improvements, identify optimization opportunities, and support automation initiatives.

•       Mentor and guide team members while supporting additional responsibilities aligned with business needs.

EDUCATION

Bachelors degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

•       47 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.

•       Strong hands-on experience with SAP and billing/ERP systems

•       Prior experience in handling escalations or leading a small team.

SKILLS AND COMPETENCIES

•       Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.

•       Strong customer-centric approach with focus on service excellence.

•       Ability to quickly adapt to new processes and systems while ensuring accuracy.

•       Excellent multitasking, prioritization, and problem-solving skills.

•       Strong organizational, time management, and stakeholder management abilities.

•       Effective communication skills with the ability to collaborate across teams and influence outcomes.