Billing Executive

Role & responsibilities

Billing Executive Roles & Responsibilities

Customer Billing

• Prepare accurate invoices for gold, silver, diamond and jewellery purchases.
• Generate bills through the jewellery billing/POS software.
• Verify item details, weight, purity, making charges, wastage and applicable taxes.
• Gold & Jewellery Bill Verification
• Check gross weight, net weight and stone weight.
• Verify gold purity (22K/18K etc.) and rate applied.
• Ensure making charges, wastage and discounts are correctly entered.
• Cross-check the final bill before handing it to the customer.
• Payment Handling
• Handle cash, card, UPI and other approved payment modes.
• Verify payment confirmation before completing the transaction.
• Coordinate with the Accounts/Cashier team for payment reconciliation.
• Exchange & Return Billing
• Prepare bills for gold/jewellery exchange transactions.
• Verify old-gold details, weight, purity and valuation provided by the concerned team.
• Process return/exchange documentation as per company policy.
• Customer Coordination
• Explain the bill and charges to customers when required.
• Resolve basic billing-related queries.
• Coordinate with Sales Executives, Cashier, Accounts and Store Management.
• Documentation & Records
• Maintain billing records and transaction documents.
• Ensure invoices are properly filed and maintained.
• Support daily billing reports and reconciliation.
• Compliance
• Ensure customer details, invoice details and statutory information are entered correctly.
• Follow company procedures for high-value transactions and required customer documentation.