Billing Executive - Hardware & Airtime

We are looking for a Billing Executive to support day-to-day billing operations by monitoring billing-related emails, responding to basic customer queries, coordinating with internal billing team members, and ensuring timely uploading of invoices on customer portals. The role requires strong attention to detail, good communication skills, and the ability to manage multiple billing requests efficiently.

Role & responsibilities :-

• Monitor and manage the billing/invoice email inbox and ensure timely responses.
• Review incoming customer billing queries and provide basic information and clarification.
• Identify and allocate billing-related queries to the appropriate team member for resolution.
• Follow up with internal teams to ensure customer queries are resolved within the required timelines.
• Upload invoices and supporting documents accurately on customer/vendor portals.
• Ensure invoices are uploaded within specified deadlines and maintain proper records.
• Verify invoice details and supporting documents before portal submission.
• Track the status of uploaded invoices and resolve/re-route portal-related issues where required.
• Maintain proper documentation and records of billing correspondence and invoice submissions.
• Coordinate with Accounts, Finance, Sales, Operations, and other relevant teams for billing-related matters.
• Assist in preparing billing reports, trackers, and MIS as required.
• Ensure confidentiality and accuracy while handling customer and financial information.
• Follow company billing processes, controls, and standard operating procedure

Required Skills & Competencies

• 2-4 years of relevant billing experience.
• Good knowledge of billing and invoicing processes.
• Strong email communication and customer service skills.
• Good working knowledge of MS Excel / Google Sheets.
• Ability to work with customer portals and online invoice submission systems.
• Strong attention to detail and accuracy.
• Good coordination and follow-up skills.
• Ability to prioritize multiple queries and meet deadlines.
• Basic understanding of Accounts & Finance processes.
• Good written and verbal communication skills.
• Ability to work independently as well as coordinate effectively with the team.
• Must be available to join immediately or within 15 days