PUNE · FULLTIME
Billing Engineer
Lodha
Pune · onsite · Posted 34d ago
Sourced from
Undisclosed6–8 yrsfulltimePune
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Section · 01
About this role
- To greet the clients in warm and professional manner and ensure they feel welcome and comfortable.
- To register the clients with the help of SVF form in tab and allocate to the closing mangers as per company guidelines.
- To assist the LH site manager in daily checking of operations - F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas
- To assist the site LH manager in all commercial Processes (PR, PO, SAP) and coordination with vendors.
- To ensure F & B service for cold towel/tissue presentation is done for the guest arrival, replenishment and speedy service in all areas including the meeting rooms( discontinued due to Covid)
- To take a round of the entire sales office and sample flat in the morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform the concerned department about any technical issues
- Take morning briefing before the operations start with the security team, valet, F & B, HK team to discuss daily appointments. Briefings to be conducted before 11am.
- Briefing should include the HPM standards of the Day, Grooming, VIP movements, previous days concerns, focus of the day.
- To provide a list of appointments to the Security and F & B team before the start of operations (Whenever there are some scheduled appointments)
- Ensure to check if valet and doorman are at their designated places before the customer appointment.
- To give proper attention to the grooming of self and - F & B, valet, doorman, housekeeping, CED, Hostess and anyone else who comes in contact with the customer
- Be Innovative and give ideas/suggestions in enhancing customer experience, process, maintenance & upkeep
- Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour.
- Ensure that SOPs are in place for each area and are being followed by the team
- Assist LH manager/ CED conduct briefings every day and manage all outsourced vendors and their staff at site.
- Increase levels of service quality and enhance overall ambience of customer experiences.
- Assist in planning and implementing procedures for special events and functions held at the sales centre or alternate venue
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired results
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience
- Maintain appearance, upkeep and cleanliness of all food and beverage equipment and facilities
- Ensure a safe working environment for all employees
- Verify all vendor invoices before submitting to LH site manager for authentication
- Strive to improve service performance.
- Ensure effective utility cost management of the sales gallery (e.g energy savings, HK consumables, Imprest amount )
- Ensuring compliance with all the relevant audit parameters and the audit scores are achieved consistently (Hygiene Audit, Sales Gallery Mystery Audit etc.)
- To maintain AC temperature control sheet at reception and monitor the same.
- Every fortnight pantry & HK stock Inventory check.
- Maintain complete knowledge about company s procedures, policies, Rules & Regulations
- Demonstrates urgency in response and handling of customer problems and complaints
- Coordinates with internal Lodha Group and departments like Design, Procurement, Security, MEP etc. for maintenance of the sales centre.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
SAPAutoCADAuditingBillingService qualityoperationsProcurementSalesMEPHousekeeping
Section · Company
About Lodha
Lodha
Real Estate
4.7k+
employees
1980
46 years old
Mumbai, Maharashtra
India
About
Lodha crafts both residential and commercial real estate developments, catering to a discerning spectrum of lifestyle preferences, across several geographies.
Industries
Real EstateArchitecture & Interior DesignEngineering & Construction
Employee ratings
2,309 reviews
4.2/ 5
Culture
4.1
Career growth
3.7
Work-life
4.1
Employees rate it well for
Salary235Work Life Balance217Work Culture181Senior Management180Learning147
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