Billing Conversion & Call Centre Executive

Job Description

Position: Billing Conversion & Call Centre Executive
Department: Business Development / Call Centre
Location: Moolchand Healthcare, New Delhi
Experience: 15 Years | Employment Type: Full-Time

Job Summary:
We are looking for a customer-focused and target-oriented professional to handle patient calls, billing-related queries, lead conversion, and follow-ups while ensuring a smooth patient experience.

Key Responsibilities:

• Handle inbound and outbound calls related to appointments, billing, packages, procedures, and hospital services.
• Explain estimates, packages, billing processes, and payment-related information to patients.
• Convert enquiries into appointments, admissions, procedures, and other healthcare services.
• Follow up with patients for pending payments, estimates, and scheduled procedures.
• Coordinate with Billing, Front Office, Clinical, and Business Development teams.
• Maintain accurate call records and update CRM/system details.
• Achieve assigned conversion, follow-up, and revenue targets.
• Ensure professional and empathetic communication with patients and attendants.

Eligibility & Skills:

• Graduate in any discipline.
• 1–5 years of experience in hospital billing, call centre, telecalling, inside sales, or healthcare customer service.
• Healthcare/hospital experience preferred.
• Excellent communication skills in English & Hindi.
• Strong follow-up, convincing, problem-solving, and customer-handling skills.
• Basic knowledge of MS Office and CRM software.
• Target-oriented and comfortable working in a fast-paced hospital environment.