Billing Associate

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Job Description:

To assess – on a weekly and/or monthly basis (Client-dependent) – the ability to accurately bill Clients based on the accuracy of raw data available and then to perform a quality control check on billing accuracy, identifying gaps and recommending plans for their resolution. The person will be responsible for liaising with other departments both within and outside Billing Services therefore a strong Customer Services ethic is paramount. Additionally, this role will work with the Credit Control team within Billing Services in the reduction of outstanding debt for their Key  Clients. 

Main Duties and Responsibilities • Weekly analysis of open jobs for Client invoicing, together with recommendations and process delivery for rectifying errors • Weekly quality check of invoices once created, prior to their being sent to the Client. • Monthly reconciliation of outstanding jobs, providing reasons for not billing. • Devise process for Key Account Management for Clients under their responsibility • Provide monthly reports and KPIs for Alliance Directors and Clients, as required.

Requirements:  • Bachelor or Associate's degree in Accounting or Finance desired  • 1+ year of Billing experience required  • Sound knowledge of Excel - Pivot Tables and Vlookup experience are required.  • Understanding of the importance of accurate billing and service provision.   • Some strong Data Analysis advance knowledge.   • Knowledge of MIS reporting, Data Cleaning, Visualize and communicate data.  • Background in Customer Service preferred, but not crucial  • Must be organized, dedicated, and possess excellent communication skills 

Qualifications:  • Advance knowledge of MS Excel  • Analytical mind – evidenced by experience or qualification.   • Confidence to recommend alternate ways of data preparation.  Essential Experience:  • Finance/Billing related experience in a manual context  • Direct Customer support/engagement  • Strong stakeholder management skills, especially as the role is particularly client facing.   Preferred Experience:  • KPI delivery 

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a  state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage  and distribution worldwide and supports cell and gene therapy logistics services from clinical to  commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare  services, biological sample shipments and biological kit production. 

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Employee Type:   Fixed Term (Fixed Term) UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.