Billing Associate

Responsibilities

• To receive the patient's admission slip given by the doctors.
• To give out the estimation of admission to the patients in coordination with doctors.
• To allot rooms as per patient's choice and availability in coordination with housekeeping and nursing staff on the floor.
• To admit the patient in HIS and complete the admission process.
• To put required remarks and notification in the system for smooth billing.
• To guide the patient to Billing counter for deposit payment.
• To check with TPA desk about patients' preauthorization.
• To explain the patients' rights and responsibilities, general guidelines, visiting hours etc. to the patient.
• To hand over the patient visitors and attendant passes.
• To answer queries and to provide information directly to the person or over telephone. For example, availability of doctors, fixing up an appointment, handling inquiries etc.
• A deposit slip is raised by the Admission counter and instructions regarding payment are given.
• To confirm with the housekeeping and wards regarding the readiness of the room before sending the patient.
• Explain hospital regulations to patients, concerning visitors and visiting hours, ICU shifting policies, room upgradations, downgradations, room availability etc.
• To arrange patient escort to respective room after admission.
• To post the consultation and IP service entries from ward on a daily basis. Especially in night time when patients discharge is planned.
• To audit the IP entries from time to time, especially discharge of the patient is planned.
• IP coordinator to meet and greet patient everyday.
• To identify patient needs pro-actively and work on that.
• To discuss patient complaints with respective ward staff to prevent the same in future.
• To escalate the complaint to reporting supervisor.
• To coordinate for patients' discharge with concerned departments.
• To provide, explain and collect feedback forms from patients.
• To check the availability of non-clinical staff required on each floor (i.e. House Keeping, and Attendants).
• While visiting the patient room, check the following services in the room: quality of linen provided.
• Quality of Linen provided.
• Cleanliness of room.
• Cleanliness of washroom.
• Any maintenance-related requirement.
• Clearance of dishes, etc.
• To record the discharge TAT regularly.
• To coordinate patients care including patient/family education on patients' rights and responsibilities etc.
• To update admission billing department about next day's planned discharge.
• To enter the data comments/suggestions of collected feedback forms in the feedback form analysis sheet.
• To provide up-to-date billing to IP patients/relatives and facilitate payments of any outstanding amount as per hospital policy.
• To coordinate with concerned departments (consultant, nursing, pharmacy etc.) for patient discharge.
• To provide the provisional final IP bill to the patients.
• To discharge the patients from HIS and guide them for payment to the billing department.
• To maintain and update MIS data related to their function and/or as assigned by HOD.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.