Billing Associate - O2C || Chennai & Hyderabad - US Shift

This is complete US shift job - Work from Office.

ROLES & Responsibilities

•       Process daily billing and handle failed transactions with good judgment.

•       Resolve billing issues and customer queries from SAP and exceptions.

•       Prepare, review, and validate billing documents for accuracy.

•       Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.

•       Submit invoices as per customer requirements.

•       Escalate unresolved issues to supervisors promptly.

•       Ensure invoices are accurate and sent on time.

•       Review and adjust invoices when corrections are needed.

•       Perform any additional tasks as required by the business.

EXPERIENCE

2 - 6 years of experience in OTC Billing, Dispute resolution in Billing

Experience with SAP is preferred

SKILLS AND COMPETENCIES

•       MS-Office Basic/Advanced (MS-Word/Excel/PowerPoint)

•       Decent communication skills

•       Focuses on delivering a positive customer experience 

•       Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts

•       Ability to multi-task and prioritize the task based on the criticality.

•       Strong organizational and time management skills - ability to organize