Bilingual Training Specialist (Portuguese)

Keeper is seeking a driven Bilingual Training Specialist, Portuguese to join our B2B Support division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a key role in delivering exceptional customer training.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices, and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections, and endpoints with role-based enforcement policies, least privilege, and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

Role Summary

The Bilingual Training Specialist, Portuguese delivers structured customer training to drive successful onboarding and foundational adoption of Keeper’s cybersecurity platforms. This role focuses on delivering standard training programs, building product proficiency, and enabling customers to securely manage passwords, secrets, and privileged access using established materials and best practices.

The Bilingual Training Specialist, Portuguese ensures customers understand core functionality, adopt security best practices, and confidently begin using Keeper’s solutions.

This role will require PT (Pacific Time) Hours (Monday through Friday 8:30am - 5:00pm)

Responsibilities

Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products

Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction

Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified

Incorporate approved interactive elements into training sessions to support engagement and learning retention

Engage with customers to understand training needs and gather feedback through undefined processes

Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions

Maintain accurate documentation of training sessions and customer interactions to support continuity

Follow established training standards, workflows, and documentation practices

Communicate clearly and professionally with customers in English, both verbally and in writing

Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources

Assist with updating training modules and materials in accordance with established approval and review processes

Required Experience

1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment

Bilingual with English and Portuguese fluency (both verbal and written)

Strong understanding of SaaS products and technologies

Excellent communication and presentation skills

Ability to adapt training content to varying audience needs and skill levels

Ability and willingness to consistently maintain working hours

Exceptional organizational and project management skills

Experience with Google Docs and MS-office tools

Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships

Strong analytical and problem-solving skills

Ability to work independently and as part of a team, across global regions and time zones

Benefits

Medical, Dental & Vision (Inclusive of domestic partnerships)

Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life

Voluntary Short/Long Term Disability Insurance

401k (Roth/Traditional)

A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Above-market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification:  Non-Exempt  

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

Contact details, CV/resume, cover letter

Employment history, qualifications, work eligibility

Application responses and uploaded documents

Information We generate:

Interview notes, assessments, communications

Scheduling information

Information From Others:

Recruiter/referral information who submit your profile

References (with your consent, before final offer)

Public professional profiles

Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

Assess your application and suitability

Manage interviews and recruitment workflow

Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)

Comply with employment law obligations

3. Legal Basis

Legitimate Interests (recruitment management, security and integrity of the hiring process)

Contracting steps (for progressed candidates)

Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

Applicant tracking, recruitment systems and assessment providers

Background verification vendors (post offer)

Recruitment agencies (where applicable)

Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

You opt into our talent database for further retention by providing consent (extended retention)

You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

Access, correct, or delete your data, subject to applicable law and retention requirements

Object to or restrict processing

Withdraw consent (where applicable)

Request data portability

Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com