Bilingual Expert (Spanish and English)

Job description

What You Will Be Doing:

• Should have a go-getter attitude in assisting the customers.
• Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
• Ensure customers issues are attended and all their concerns are resolved immediately.
• Ensure customer's confidential information is adequately protected and only used for official purposes.
• Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
• Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Qualification: Graduate
• Experience: Fresher/ Experienced
• Aware of Spanish culture.
• Handling calls in Spanish and English language.
• Comfortable working in night shifts and 24*7 work environment.
• Should have excellent communication skills in English and Spanish language (verbal & written).
• Open to Work From Office.
• B1/B2 level certification will be an added advantage.

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP