Bilingual Care Management Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Care Management Support Assistant based in Puerto Rico, United States.

This fully remote role supports members in taking meaningful steps toward better health and well-being. You will connect with members by phone, complete non-clinical assessments, identify barriers to care, and help individuals access appropriate resources and benefits. Working in a fast-paced call center environment, you will manage both inbound and outbound interactions while maintaining accurate documentation across multiple systems. The position combines compassionate member service with structured processes, productivity standards, and close collaboration with care teams. Success requires strong communication, sound judgment, attention to detail, and the ability to work independently. This is an opportunity to make a direct impact on the member experience while contributing to better access to care and preventive services.

Accountabilities:: Engage members through inbound and outbound calls to encourage participation in care management programs and provide a positive, professional experience.

Complete required non-clinical assessments and questionnaires to identify health risks, care needs, and opportunities for clinical follow-up.

Help members schedule healthcare appointments and connect with appropriate care, benefits, and community resources.

Identify barriers to preventive screenings, healthcare services, and benefits, and support members in addressing gaps in care.

Explain and assist members with accessing benefits and resources that support their health and overall well-being.

Navigate multiple applications and systems to accurately document, update, and maintain member information.

Listen carefully to member needs, ask appropriate follow-up questions, and resolve issues within established policies and guidelines.

Maintain required productivity, quality, service, and documentation standards in a high-volume call center environment.

Stay current with departmental procedures, training, tools, and changing healthcare priorities.

Work independently while managing time effectively, escalating questions when clarification or additional support is required.

Maintain professionalism, compassion, confidentiality, and sound judgment when handling sensitive health-related information.

Adapt to evolving member needs, operational priorities, and business processes while supporting team objectives.

Requirements

Fluency in both English and Spanish , including the ability to successfully complete required language proficiency assessments in both languages.

At least 1 year of experience managing high-volume inbound and outbound calls , preferably in a customer service, healthcare, insurance, or related environment.

Demonstrated experience meeting documented productivity, quality, or service performance metrics.

Experience navigating multiple applications, platforms, and programs while accurately documenting and updating customer or member information.

Proficiency with Microsoft Word, Excel, Teams, and Outlook for communication, documentation, information tracking, and daily administrative tasks.

Strong verbal and written communication skills, with the ability to interact professionally and empathetically with diverse populations.

Excellent listening, problem-solving, organization, and time-management skills, with the ability to manage competing priorities independently.

A compassionate and service-oriented approach, combined with integrity, accountability, flexibility, and sound judgment.

Ability to work a scheduled 8-hour shift , including a 1-hour lunch, between 11:00 AM and 8:00 PM EST .

Ability to work effectively in a fully remote environment with a dedicated workspace free from ongoing interruptions and suitable for protecting confidential member information.

Reliable home internet service with a minimum 25 Mbps download and 10 Mbps upload speed .

High school diploma or equivalent is preferred based on the role's operational requirements.

Ability to accommodate occasional travel for training or meetings, despite the position being remote.

Willingness to complete required training and meet attendance expectations, including full attendance during the initial two-week training period.

Ability to accommodate occasional extended hours or mandatory overtime, including evenings or weekends, when business needs require it.

Benefits

Annual salary range: $32,000–$41,800, with actual compensation varying based on location, skills, experience, education, certifications, and other job-related factors.

Fully remote work opportunity for candidates who reside in Puerto Rico.

Medical, dental, and vision coverage.

401(k) retirement savings plan.

Paid time off, company and personal holidays.

Paid parental and caregiver leave.

Short-term and long-term disability coverage.

Life insurance.

Additional programs and resources designed to support whole-person well-being and informed healthcare decisions.

Structured training and development to help you succeed in the role.

Opportunity to directly support members while contributing to improved access to healthcare resources and services.

Occasional travel to company offices may be required for training or meetings.

Scheduled workweek of 40 hours , with the assigned shift generally running from 11:00 AM to 8:00 PM Eastern Time.

Initial training is scheduled for approximately two weeks, generally from 9:00 AM to 5:30 PM Eastern Time, with attendance required throughout the training period.

The position may include occasional extended hours, including evenings and weekends, based on business needs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1