BI Analyst

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job: We are seeking an experienced and detail-oriented Business Intelligence Analyst with strong Alteryx expertise to join our dynamic team. In this role, you will play a critical part in transforming data into actionable insights that drive business decisions and optimize organizational performance. Your proficiency in Alteryx workflow development, data analysis, and visualization will be central to delivering impactful reporting and insights. What You'll Be Doing:

• Collect, organize, and analyze large volumes of structured and unstructured data from multiple sources using Alteryx and other BI tools.
• Identify trends, patterns, and opportunities to support informed decision-making.
• Develop and maintain reports and interactive dashboards using Alteryx, Tableau, Power BI, and Excel.
• Ensure that complex data is presented clearly and effectively to stakeholders.
• Track key performance indicators (KPIs) and business metrics to measure impact and identify areas for improvement.
• Collaborate with cross-functional teams to define targets, establish benchmarks, and create performance reports using Alteryx workflows.
• Ensure accuracy, consistency, and integrity of data through Alteryx-based ETL processes, validation, and cleansing.
• Identify and resolve discrepancies in large datasets to maintain high-quality outputs.
• Partner with cross-functional teams to understand requirements and translate data into actionable insights.
• Leverage Alteryx automation and workflow optimization to streamline reporting and analysis.

Who You Are:

• Bachelor’s degree in Business Administration, Statistics, Mathematics, Economics, Computer Science, or a related field.
• 3-4 years of experience as a BI Analyst or in a similar analytical role, with a strong focus on Alteryx workflow development, data analysis, and visualization.
• Hands-on experience with Alteryx is required; experience with Tableau, Power BI, SQL, and Snowflake is a plus.
• Detail-oriented with excellent analytical and problem-solving skills; able to work with complex datasets and derive meaningful insights.
• Strong communication skills to convey complex information to both technical and non-technical stakeholders.
• Advanced Excel skills (including formulas, pivot tables, and data manipulation).
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• US company experience preferred.
• Highly organized with strong follow-through and a sense of urgency; understands the impact of maintaining clean, accurate data workflows.
• Able to collaborate effectively, while also driving timelines and projects independently.

Work Perks Worth the Hype:

• 100% covered premiums for employees + dependents (spouse + up to four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!