Bharat Banking:Sales Manager - Gold Loan

About Bharat Banking:

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel.

About the Role:

The Sales Manager leads a team of executives is responsible for sourcing of loan proposals in the rural lending space. The Sales Manager attends the service requests of customers and assists in documentation/ disbursement formalities. The Job holder is also responsible for driving the business through other channel partners

Key Skills:

1. Communication: Excellent verbal and written communications skills for interacting with team members and customers
2. Sales and negotiation: Strong negotiation skills to close deals and meet targets
3. Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively
4. Problem Solving: Identifying issues and developing effective solutions to overcame obstacles

Key Responsibilities:

• Achieve the disbursement targets as assigned by the organization and ensure maintenance of quality of the portfolio
• Process transactions efficiently and accurately while maintaining high service standards
• Handle customer queries and provide appropriate solutions
• Engage with customers and generate revenue by promoting and cross-selling other products
• Manage relationships with customers to increase the depth of existing relationships
• Responsible for the soft recovery of loans in existing portfolio
• Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Good communication (both verbal and written) skill in both English and the local language
• Excellent lead generation and conversion skill
• Ability to handle pressure and meet deadlines
• High sales orientation to meet the sales targets consistently.
• Ability to manage complex client situations.
• Ability to coach and mentor others.
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.