Benefits & Wellness Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Benefits & Wellness Manager based in Canada.

This role offers an opportunity to shape benefits and wellness programs that directly influence the employee experience across a large North American workforce. You will oversee the design, administration, communication, and continuous improvement of benefits programs across the United States and Canada. The position combines strategic planning with hands-on operational ownership, from vendor management and compliance to employee education and claims support. You will work closely with People & Culture, Payroll, Finance, managers, and external partners to ensure programs are efficient, accessible, and well understood. As a people leader, you will coach and develop the benefits team while driving a high standard of service and operational excellence. The role is well suited to a collaborative and proactive professional who enjoys solving complex benefits challenges and creating practical, employee-focused solutions.

Accountabilities: Oversee the administration and ongoing improvement of U.S. and Canadian benefits programs, including health, dental, vision, retirement, disability, and related offerings.

Develop annual benefits and wellness plans, evaluating costs, utilization, market trends, employee needs, and opportunities to improve program value.

Manage relationships with benefits consultants, carriers, vendors, and service providers, ensuring strong performance, accurate billing, effective data exchange, and adherence to service-level expectations.

Partner with People & Culture, Payroll, Finance, and other internal teams to ensure benefits programs, policies, and processes are administered consistently and effectively.

Lead annual reviews of retirement plans, including trend analysis, utilization reviews, benchmarking, and cost-benefit assessments to identify opportunities for enhancement.

Oversee short-term and long-term disability claims processes, collaborating with managers, HR partners, payroll teams, and vendors to support employees while managing costs effectively.

Develop and execute benefits communication and education strategies, including open enrollment, new-hire orientations, employee inquiries, manager training, and communications regarding plan changes and premiums.

Ensure employees and managers have clear, engaging, and accessible information that enables them to understand and make effective use of benefits and wellness programs.

Develop and monitor benefits KPIs, providing monthly, quarterly, and annual reporting and insights to relevant stakeholders.

Oversee benefits administration and reconciliation within ADP, ensuring data accuracy and timely resolution of discrepancies.

Manage benefits-related inquiries and maintain a high standard of responsive, employee-focused service.

Develop and communicate disability and leave policies while supporting initiatives across the broader employee lifecycle, including total rewards, compensation, and bonus programs.

Maintain compliance with applicable U.S. benefits regulations and requirements, including ACA, COBRA, HIPAA, FMLA, ERISA, 401(k) requirements, and relevant reporting obligations.

Conduct benefits audits and analysis to identify compliance risks, cost-saving opportunities, process improvements, and ways to strengthen employee satisfaction.

Lead and develop the benefits team by providing coaching, feedback, direction, and ongoing support.

Contribute to cross-functional projects and initiatives that improve employee wellbeing and the overall employee experience.

Requirements

5+ years of professional experience in benefits or HR, such as Benefits Specialist, HR Generalist, HR Business Partner, or a related role.

At least 2 years of people leadership or team management experience.

Strong hands-on experience administering and managing U.S. employee benefits programs, with knowledge of Canadian benefits considered valuable.

Bachelor’s degree in Business Administration or a related discipline.

Strong knowledge of benefits program design, administration, compliance, vendor management, and best practices across the U.S. and Canada.

Familiarity with U.S. benefits regulations and requirements, including ACA, COBRA, HIPAA, FMLA, ERISA, and retirement plan compliance.

Strong project management skills, particularly when coordinating complex initiatives involving multiple stakeholders and teams.

Excellent written and verbal communication skills, with the ability to explain complex benefits topics clearly to employees, managers, and senior stakeholders.

Strong conflict-resolution and problem-solving abilities, with a practical and employee-focused approach to resolving sensitive issues.

Experience analyzing benefits costs, utilization, trends, KPIs, and other data to support informed decisions.

Strong organizational skills and the ability to manage multiple priorities, deadlines, vendors, and operational requirements simultaneously.

Creative, resourceful, proactive, and collaborative approach to business support.

Ability to build trusted relationships across departments and work effectively with internal teams and external partners.

Commitment to creating an inclusive employee experience and supporting diverse perspectives across the organization.

Benefits

Base salary range of $99,000–$110,000 USD , with actual compensation varying based on factors such as location, experience, skills, and qualifications.

Permanent, full-time position.

Remote work arrangement within the United States.

Additional bonus program and total rewards eligibility may apply.

Opportunity to influence benefits and wellness programs supporting employees across North America.

Inclusive and values-driven workplace culture.

Opportunity to lead and develop a benefits team.

Meaningful exposure to strategic benefits planning, total rewards, compliance, and employee experience initiatives.

Opportunity to contribute to cross-functional projects that improve employee wellbeing and organizational effectiveness.

Commitment to equal employment opportunity and an inclusive workplace.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1