Benefits Support Specialists Voice Process-L2

Roles and Responsibilities :

• Handle inbound calls from patients, providers, and insurance companies to resolve claims-related issues.
• Process claims submissions, appeals, and denials in accordance with US healthcare regulations.
• Collaborate with internal teams to identify and address claim discrepancies or errors.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-4 years of experience in AR Calling, Claims Processing, or related field.
• Strong understanding of US Healthcare industry practices and regulations (e.g., HIPAA).
• Excellent communication skills for effective phone conversations with diverse stakeholders.
• Proficiency in handling high-pressure situations while maintaining attention to detail.