Benefits Support Specialists (L1 & L2) | Voice Process

Roles and Responsibilities :

• Manage calls to resolve outstanding claims and accounts receivable issues.
• Verify patient eligibility for medical services through phone calls with insurance providers.
• Process claims from submission to payment, ensuring accurate coding and billing compliance.
• Identify denial reasons and work with internal teams to rectify them, reducing write-offs.

Job Requirements :

• 1-6 years of experience in US Healthcare or related field.
• Strong knowledge of AR calling, claims processing, denial management, and eligibility verification processes.
• Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.