Benefits Specialist Darwin

Position Overview:

We are looking for candidates who have 4-10 years of experience in Darwin technologies tool , with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional) , strong project management skills, experience in international benefits , and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

Key Responsibilities:

• Benefits & Payroll Operations:
• Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
• Monitor integration failures and coordinate with vendors for resolution.
• Support and own the Process Manager in Darwin box to mark payroll completion.
• Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.

• Annual & Ad hoc Benefits Management:
• Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
• Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.

• Reporting & Analysis:
• Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
• Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

• Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional
• Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)
• JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
• Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory
• Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory
• Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory
• Experience in International Benefits (non US )-Mandatory

Preferred Qualifications:

• Experience working on pilot processes and creating process documentation.
• Prior experience in international (non-US) benefits administration.
• 5-6 years of experience in international benefits and Darwin box

Work Requirements:

• 100% Work from Office, No remote option.
• Flexible with Rotational Shifts 24x7 delivery model.

This role offers an exciting opportunity to work with a global team, managing critical HR & benefits operations while ensuring smooth payroll and employee experience within Darwin box.

If you have expertise and are looking for a dynamic role in HR Operations & International Benefits Management, we'd love to hear from you!