Benefits Operations Administrator

Our story

At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job Description

Designation-Benefits Operations Administrator (BOA)

Key Expectations

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.

The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.

The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.

Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Soft Skills:

• Strong analytical and problemsolving skills
• Ability to multitask under tight timelines
• High level of accountability and ownership
• Customercentric mindset
• Adaptability to changing client requirements

Note: Interested candidates can share there resume on below mentioned email with subject line "Application for BOA"

[email removed]